Need a hand with Halloween Filter? Email admin@singmehappybirthday.com. Include a short description of what happened, but do not attach a personal photo unless we specifically ask for it.
A render failed
If the app cannot complete a render, the credit used for that attempt is returned automatically. Reopen the app and check your balance. If it has not returned, email support with the approximate time of the attempt and the effect name. Do not send the source photo.
Restore purchases
Open Settings in Halloween Filter and choose Restore Purchases. Make sure the iPhone is signed in to the same Apple account used for the purchase. Consumable render packs are also verified against the app’s server-side transaction record.
Delete a portrait
Open Gallery, find the portrait and choose delete. This requests deletion of both the original source photo and generated portrait from our storage. Signing out does not delete saved server-side data.
Delete your account and data
The current app version does not yet include complete in-app account deletion. To request deletion, email admin@singmehappybirthday.com from the address associated with Sign in with Apple, or provide enough information for us to identify your account. We will confirm the request and explain any transaction records that must be retained for legal, accounting or fraud-prevention reasons.
Object to refund-consumption reporting
If you ask Apple for a refund, Apple may ask us whether the purchase was delivered and how much was used. To object to future reporting of that consumption information, email admin@singmehappybirthday.com. Include the email associated with Sign in with Apple so we can apply the request to the correct account.
Privacy and terms
Read the Privacy Policy and Terms of Use for details about photo processing, Google Gemini, purchases, refunds and your rights.